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General International Sales Policy Violations Privacy Credit Cards Spam |
Liability Guarantee / Returns Animal Adoptions Copyright Shipping |
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General (Back To Top) |
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The Crafty Rat wants you to be 100% satisfied in your dealings with us. If you are not satisfied, please click HERE to contact
The Crafty Rat and let us know.
We will do our best to make things right. |
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International Sales (Back To Top) |
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The Crafty Rat only sells and ships within the 50 United States of America. We have found that the shipping is so expensive to other countries, even Canada, that it makes our items bad deals. We apologize for the inconvenience. |
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Policy Violations (Back To Top) |
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If you ever believe that The Crafty Rat has violated one of the following policies, please click HERE to contact The Crafty Rat and
let us know.
The original crafty rat may have been devious (see the "Our Name" page),
but this Crafty Rat wants to be recognized for its fairness, honesty, and integrity. |
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Privacy (Back To Top) |
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The Crafty Rat will not use your subscription or customer information for anything other than to send you site updates or process your order. The Crafty Rat will not give your subscription or customer information to anyone without specifically contacting you and asking for your
permission. The Crafty Rat may occasionally use e-mail or mailing addresses obtained from other sources such as mailing lists, news groups, clubs, etc. If your e-mail or mailing address is already on these lists, The Crafty Rat will not automatically remove you just because you also deal with The Crafty Rat (see The Crafty Rat's policy on spam, below). However, if you are not already on the list , The Crafty Rat will not add you based on your dealings with The Crafty Rat. Please note that The Crafty Rat's internet service provider (ISP) keeps records such as the last web site vistited by visitors to The Crafty Rat's web site, which pages were viewed at The Crafty Rat's web site, the type of browser used, etc. The Crafty Rat has nothing to do with this and, unfortunately, can't stop it. |
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Credit Cards (Back To Top) |
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The Crafty Rat will not keep a record of your credit card number. The web site uses encryption to keep your credit card number safe during
transactions and is set up so that The Crafty Rat can't see your credit card number. Although The Crafty Rat is trustworthy, we do not want to know your credit card number.
The Crafty Rat will not ask for your credit card number or other personal information unless you are in the process of placing an order. The Crafty Rat will not ask for your credit card number to issue a refund or credit. The Crafty Rat does not need your number for these transactions. |
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Spam (Back To Top) |
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The Crafty Rat hates spam.
The Crafty Rat will only contact you to let you know about sales on the site, updates to the site (if you are a subscriber), to discuss the details of your order (if you are a customer),
or with information related to small animals that we think you will find valuable (but only if you have previously shown an interest in such information by joining a related mailing list, news group, club, etc.).
If you ever receive something that you consider spam from The Crafty Rat, please click HERE and tell The Crafty Rat. We will remove your name from our list(s)
so that it won't happen again. However, if you receive spam that is not about The Crafty Rat or small animals, please just delete it. That spam is not from, or authorized by, The Crafty Rat. Spammers not related to The Crafty Rat have been using The Crafty Rat's domain name as their return e-mail address. Using a fake return address is a spammer trick to prevent spam being returned to them if the e-mail address is invalid. Spammers use the e-mail addresses from many companies and change them on a regular basis. The Crafty Rat does not allow anyone else to use our name or e-mail address. And, we do not send out e-mails about male enhancement, meeting women, stock tips, home loans, cheap drugs, etc. If you receive spam that is not about The Crafty Rat or small animals, please just delete it. Please don't send it to us. We already know about it because we have received the returns with bad e-mail address. |
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Liability (Back To Top) |
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The Crafty Rat limits its liability for its products, adoptions, downloads, and the information disseminated through its web site to the amount of money you paid to The Crafty Rat for the item in question. |
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Guarantee / Returns - Updated 07/15/07 (Back To Top) |
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The Crafty Rat guarantees all products sold
on its web site. Items may be returned for any reason and you are entitled to
refunds for the cost of the item and the shipping charges. Unless specifically
waived by The Crafty Rat, the item must be returned to The Crafty Rat before
refunds or credits will be issued. |
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Adoptions - The Crafty Rat Rattery & Rescue Rats (Back To Top) |
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The Crafty Rat's liability for animals adopted from The Crafty Rat is limited to the amount of money you paid for the animal. The Crafty Rat is not liable for damage, injuries, medical bills to yourself and other members that may reside with you, or other problems arising from
the adoption of live animals (such as visits to the veterinarian, medications or treatment for the animal). If you are ever unhappy with an animal adoption from The Crafty Rat, please give The Crafty Rat an opportunity to take the animal back or to choose another animal that may be a better match for you and your family before taking other action such as surrendering it
to a humane society, adopting to another party, euthanizing it, or abandoning it. The Crafty Rat will always take back any animal that is adopted from them at anytime during the adopted animal's lifetime. |
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Copyright (Back To Top) |
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The Crafty Rat will not knowingly use copyrighted materials illegally. And, The Crafty Rat will strive to give credit wherever it is due. The Crafty Rat hopes you will do the same. If you see a photo on our site that you would like to use just ask us for permission to use it. In most cases we will gladly give our permission as long as proper credit is given.
If you find something being used illegally or not properly credited on The Crafty Rat's site, please click HERE and let The Crafty Rat know about it. |
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Shipping Policy - Updated 07/15/07 (Back To Top) |
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The Crafty Rat usually ships within 24 to 48 hours after a order has been placed. If shipping Priority, a notice is emailed to you from the postal service where I do my on line labels from that your order is pending shipping. However, some orders placed on the weekend, in between receiving my vendor orders or if I run out of my Linda's rodent mix or need to make more hammocks and other specialty
items that are exclusive to The Crafty Rat and that are made by myself. May take longer but usually no more than two weeks to be shipped. The extra time delay is to make allowances for any unforseen delays or having to wait on certain key ingredients needed to make my speciality Rat mix, and more hammocks. If a order is to be delayed than every effort is made to email the customer to let them know the status of their order. In most cases if I have
run out of a item I will usually disable it on the site so it can't be ordered. In some cases if items are going to be delayed longer than that. Then those items maybe backed ordered and a partial shipment maybe shipped with the items on back order to be shipped at a later date. The Crafty Rat makes every effort to ship orders in a timely manner. We have been working on improving our shipping process and will soon offer Flat Rate Priority Shipping as soon as we
work out all the details. This will save our customers on the cost of shipping their items to them. In some cases depending on your location it can save over half the normal cost to ship. Customers pay actual shipping cost. |
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Home Shopping Subscribe Links Downloads Our Name Where's Rattie? (Back To Top) |
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Questions or comments about these pages? Click HERE to E-Mail The Crafty Rat. Please be patient, it might take a minute or two for your computer to bring up the e-mail form. All text and images Copyright © 2003 L. Bradley / The Crafty Rat All pages rated with the Internet Content Rating Association |
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